CARROT STIX LIFETIME WARRANTY
Carrot Stix rods comes with an Original Owner Lifetime Warranty against defects in workmanship or materials. Element 21 wants to continue instill the confidence to you that we take this warranty very seriously and will always honor this warranty policy.
CARROT STIX RECENT BREAKAGE
Element 21 is aware of the recent breakage of our rods and has not only discovered the reason for the breakage, but also made the necessary corrections in our production cycle to address this problem going forward. Unfortunately there were several thousand rods shipped to customers before we discovered there was a problem. There is only one option Element 21 can do with the rods already in your stores or the rods your customers have purchased and that is to stand behind the workmanship. If there is a defect in the workmanship Element 21 will replace any and all rods that are defective as a result of manufacturing. Zero questions will be asked on manufactures defective Carrot Stix Rods!
Boyd Duckett
Recently, Element 21 and Boyd Duckett decided to discontinue our partnership. This was a mutually agreed separation and purely a business decision made by both Element 21 and Boyd Duckett. Element 21 has nothing but positive things about our experience with Boyd the last thee years, but both parties decided it was in the best interest to separate at this time. Element 21 thanks Boyd for all that he has done for Carrot Stix and wishes him the best in all his future endeavors.
In summary, I want to personally thank all of you for your support and commitment to Carrot Stix rods. Please do not hesitate to email anytime with your questions or concerns. Element 21 will continue to bring you the best and most technologically sound products the fishing industry has seen to date.
Kindest regards,
Nataliya Hearn
Nataliya Hearn, Ph.D., P.Eng.
President & CEO, Element 21 Sports Co.
200 Queen's Quay East, Unit 1
Toronto, ON M5A 4K9
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